Frequently Asked Questions
Everything you need to know about your Oliver Brown experience.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our online portal to generate a prepaid return label.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.
What payment methods do you accept?
Oliver Brown accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Where are your garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in-house and produced in certified workshops across Europe and Asia that adhere to strict fair-labor standards.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.